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IT Operations New Associate
Date Posted: 2018-01-18 08:15:02
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IT Operations New Associate

Service Desk Management (CL13)

Provides first line of support and resolves simple to complex technical issues reported by users or systems.  Requires some degree of business and technical knowledge with the ability to solve most incidents at the time that these are reported. Standard incident types that are supported by these services may include: software issues, hardware or server issues, network connectivity, password management, requests for service. Key functions of service desk management include: Incident identification and tracking, classification, diagnosis, incident closure, monitoring and communication.

Associate Degrees or non-4 year course which are Engineering, IT and Science related, with or without work experience ; Graduate of Non Tech courses (See IS Courses)

Undergraduate any course but with relevant experience (CSR, helpdesk) at least 6 months

Service Management/Svc Mgmt-Serv Resolution Mgmt/ Service Desk Management

IT Operations New Associate

You May Send you resume to[email protected]

Best Regards,


Eric John F. Magistrado

Technical Recruitment Officer

Email: [email protected]

Mobile: +63 918 907 6824

Skype: elric_m20

“Coming together is a beginning. Keeping together is progress. Working together is success.”



Unit 6D, Strata 2000, F. Jr Otigas Ave., Ortigas Center, Pasig City, Metro Manila Philippines  1605    

Phil Tel Nos: +632-6315208+632-6877498

Phil Fax No: +632-6316001local 610





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